Fraud manual review

With e-commerce becoming increasingly technology-driven, it might seem surprising that many e-commerce merchants still rely almost exclusively on in-house analysts to manually review up to 30% of their transactions to prevent fraud and false declines – despite the fact that manual reviews can be time-consuming and resource-intensive. The fraud agents or manual review team will be charged with reviewing all of the company’s orders in the queue to determine which ones are fraudulent and which to approve. The team should have tools they can use to look for suspicious activity. The manual review agent makes a decision on whether or not the fraud has occurred. THE EKATA SOLUTION Pro Insight is the only global identity review solution that provides six ways to search, robust analytics and admin tools, direct workflow integrations, and a clear and focused user www.doorway.ruted Reading Time: 1 min.

Before getting started on specifics, let’s ask: What’s the point of manual review? If you have fraud tools in place, why have a human being look at transactions at all? Even the best-designed system will occasionally flag legitimate orders as suspicious, and overlook the occasional fraudulent order. Fraud Definitions. Manual Review. Manual review is a technique that can be performed in-house or may be outsourced to or managed by a third party vendor. In either case, staff members perform manual checks on orders to determine the authenticity of an identity and transaction to establish which orders are fraudulent. The fraud agents or manual review team will be charged with reviewing all of the company’s orders in the queue to determine which ones are fraudulent and which to approve. The team should have tools they can use to look for suspicious activity.

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